Last Updated: [5/11/25]
At Grand Motors Collision (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, and share your information when you use our website, services, or communicate with us by phone, email, or SMS. This policy complies with the California Consumer Privacy Act (CCPA/CPRA), the Telephone Consumer Protection Act (TCPA), and relevant federal and state regulations, including business text messaging compliance (A2P 10DLC / TCR).
1. Information We Collect
We may collect the following types of personal information:
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Identifiers: Full name, phone number, email address, IP address, and mailing address.
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Vehicle Information: VIN, make, model, year, and repair details.
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Commercial Information: Services requested, transactions made, appointment times.
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Internet or Network Activity: Your interaction with our website (pages visited, browser type, device info).
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Geolocation Data: General location based on your IP.
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Inferred Data: Preferences or characteristics inferred from interactions.
2. How We Collect Information
We collect data from:
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Forms submitted through our website
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Phone calls or text messages (SMS)
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In-person visits
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Cookies and tracking tools on our website
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Third-party service providers (e.g., analytics, ad platforms)
3. How We Use Your Information
Your information is used for:
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Scheduling appointments or estimates
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Communicating by phone, email, or SMS (with consent)
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Sending service updates or promotional offers
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Processing payments or insurance claims
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Complying with legal obligations
4. SMS/Text Message Compliance (TCPA & A2P 10DLC)
If you opt in to receive SMS messages from us:
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You consent to receive texts from Grand Motors Collision at the phone number provided.
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Message frequency may vary depending on your interaction.
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Message and data rates may apply.
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To opt out, reply STOP at any time. For help, reply HELP or contact us using the info below.
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Your phone number will never be sold or shared with third-party marketers.
Sample Disclosure (as required by TCR registration):
“By providing your phone number, you agree to receive recurring automated marketing and informational text messages from Grand Motors Collision. Consent is not a condition of purchase. Msg & data rates may apply. Reply STOP to cancel, HELP for help.”
5. How We Share Information
We do not sell your personal data. We may share your info with:
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Service providers (e.g., CRM platforms, analytics, text messaging platforms)
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Insurance companies (with your consent)
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Law enforcement or regulatory bodies (if required)
6. California Privacy Rights (CCPA/CPRA)
If you’re a California resident, you have the right to:
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Know what personal info we collect and how we use it
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Request a copy of your personal info
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Request deletion of your data
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Opt out of data sharing for certain business purposes
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Limit use of sensitive personal info
To make a request, email us or call using the contact info below. We will verify your identity before fulfilling the request.
7. Your Choices
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Marketing Emails/SMS: You may opt out at any time.
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Cookies: You can disable cookies through your browser.
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Data Access/Deletion: California users can request access or deletion of personal data.
8. Security Measures
We implement appropriate safeguards to protect your personal data. However, no system is 100% secure. We encourage safe practices when sharing information online.
9. Children’s Privacy
We do not knowingly collect information from children under 13. If we become aware, we will delete the data.
10. Changes to This Policy
We may update this Privacy Policy. Updates will be posted on this page with the revised effective date.
11. Contact Us
Grand Motors Collision
12650 Foothill Blvd Unit 5, Sylmar, CA 91342
(424) 902-9090
Hours: Mon-Sat, 8:00 AM – 6:00 PM